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FAQ

How do I clean my jewellery?

To keep clean, wash both silicone beads and cord with warm soapy water and hang to dry alternatively you can place your jewellery in a dishwasher basket (like the kind used to wash baby feeding utensils and pacifiers in) on the top rack of your dishwasher.

To keep your raw wood necklace/teether clean gently wipe the beads using a damp cloth.

Let the wood dry fully, either by air drying in indirect sunlight.

Finally, rub a little organic coconut oil on to maintain the wood. The coconut oil also acts as an antibacterial.The wood is naturally antibacterial and because it’s porous, bacteria have a harder time penetrating and surviving in the wood.

 

Do you recommend I wash my jewellery prior to first use?

Yes. Like with anything your baby will come in contact with, you should first give it a wash and also inspect it for any possible damage, if any parts may be damaged do not use and contact us to return the item for a replacement. Each jewellery item will arrive wrapped individually in a sealed baggie (keep away from children and dispose of properly) to keep it as clean and lint-free as possible until it gets to you.

How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. We also ship internationally and delivery times vary depending on the location.  All shipping options will be shown at checkout.

Do you ship internationally?

Yes! If there doesn’t happen to be a shipping option to your country at check out please let us know by filling out a contact form and we will update that for you right away.

How much is shipping to my country?

Our shipping costs depend on the country and weight of the items in your order. Once you’ve placed your desired items in your cart and proceed to checkout, you will be able to get a shipping cost estimate to your location, prior to purchasing.

What is your exchange/return policy?

We want you to be 100% satisfied with your Momo’s  jewellery! Please see our full returns & refund policy in our terms and conditions. If you receive it and would prefer to exchange it for something else, your little isn’t digging it, or if you just changed your mind about it please contact us at hello@momos.com and we’ll do our best to make it right.

Is it non-toxic?

Yes! Safety is our main priority. Our jewelry is 100% high-quality food-grade silicone, completely non-toxic. It is BPA, PVC, phthalate, latex, lead, and cadmium free. You can read more of our safety features and guidelines here.

Should I hand over my necklace for my baby to play with or wear?

No. Please do NOT hand your baby any jewellery while not under adult supervision. Our jewelry is only intended to be worn by adults (or children over 3 years of age for the Little Lady Collection), it is NOT a toy. It should not be worn by babies/children. We include a card in each order that lists our product’s safety features and guidelines, it can also be read here.

What is the cord made of?

Our cord is made of nylon. It’s smooth, very durable, and comfortable to wear. It dries fast so drool won’t be an issue!

Do you gift wrap?

Whether it be a gift for yourself (go on, you deserve it!) or a loved one,  all our teething necklaces and teethers come in a sterile ziplock bag and then placed it in our signature cotton drawstring pouch that doubles as the perfect on-the-go storage to keep your jewelry clean and tangle-free! 

What does the “drop length” measurement mean?

Our drop length is the measurement of the necklace from the point of the attached clasp to where it drops, or where it hangs down at. This helps give you an idea of how long the necklace will be on you. So, the drop length of our Alishia Silicone Teething Necklace for example, is 14inches. The full length of the necklace is double the drop length, so for this example it would be 28 inches. Same goes for finding out the full length of our other styles.

Where is your product made?

Our jewellery is designed and assembled with love in a smoke-free and pet-free home in Malta.

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